Frequently Asked Questions
Here are some of our most frequently asked questions.
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- "RainMaker" is an interesting name. How did you come by that?
- I was driving from my office in New Hampshire to a client’s office just north of Boston. My business didn't have a name yet. A bit of a language wonk, I was listening to a "grow your vocabulary" audiotape. As I crossed into Massachusetts "rainmaker" was defined… and I heard the angels. That was 1995.
- Do you have a guarantee?
- While facilitators are supposed to be neutral, we are not. We are passionate. We want you to hit the ball out of the park.
In order to have a stake in the game we make this promise, if you are not delighted with the quality of our work we will not charge you our professional fees*.
*This promise inspired a particularly interesting conversation with my husband. Ask me about it when we meet.
- Do you offer non-profit rates?
- Yes, we discount our fees for local non-profit organizations. In addition, each year we select a beginning non-profit or struggling collaborative to serve pro-bono. Please contact us if you would like to be considered for these services.
- What does "rainmaker" mean?
- A rainmaker is someone who brings business through the door. In our work, rainmaking involves helping an organization achieve its goals-- like manna from heaven. We may not be bringing the clients to the door, but by facilitating a process, introducing a new skill or by tending to the organizational kinks, we are moving you closer to greatness.
- When working with you, what do you provide?
- When providing facilitation services we generally provide process-related materials and ask you to provide the content and hospitality-related materials including handouts and refreshments. When providing training services we will provide the content related materials as well.
- How do you prepare?
- Each client and project is different; so we adapt to each clients preferences and needs. That being said-- when working with intact teams, we like to interview many (often all the participants) in order to gain as much insight as possible. For projects involving public participation, we will work hand-in-hand with the project principals to craft a meeting design that will achieve the desired objectives.
- How do you judge success?
- We look at three things: results, insight and fun.
Did we achieve the desired results?
What was learned?
Did we laugh and have some fun along the way?